Case study — SME

Growing office consolidates fibre and VoIP

A 25-person firm on asymmetric home-grade fibre and a separate VoIP vendor needed symmetrical business connectivity and one throat to choke when video calls dropped.

Challenge

The challenge

Upload speeds could not keep up with Microsoft Teams and cloud backups. Voice faults meant juggling two suppliers — fibre ISP and cloud phone system vendor — with no single owner.

Solution

What we did

  • Checked open-access business fibre at the office address
  • Upgraded to symmetrical 100/100 Mbps with SLA option
  • Migrated extensions to Infinity Connect cloud phone system
  • Single support desk for link and voice faults
Result

The result

Stable video calls, faster cloud sync and one invoice from a Krugersdorp team that knows the account — not a ticket queue.

"We stopped playing middleman between two providers. One call fixes either problem." — Operations manager

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